This product is a customized item, designed specifically for your preferences. Due to its personalized nature, it is typically not eligible for return unless there is an error with your order. We encourage you to contact our customer service team prior to purchase for detailed information on custom options, ensuring your wedding dress or prom gown matches your expectations perfectly. Customization options include adjustments to the silhouette, fabric, neckline, back style like retro backless long or backless long-sleeved designs, as well as intricate embroidery or embellishments for that special occasion. Please note that customization generally requires additional processing time, which is vital to consider when planning for events such as weddings or prom nights where timely delivery is essential, especially for rush delivery needs. Clear communication with our support team can help you select express options and ensure your dream dress arrives on schedule.